Important Shipping Requirements
Returns must be pre-approved and dimension-checked before a return label is issued — Aerial will not issue a label until your packaging and box dimensions are reviewed and approved. Products must be returned fully disassembled and shipped in the same box in which they were received; other packaging incurs significant additional carrier charges billed to you.
Effective: May 15, 2026
This page summarizes Aerial Wakeboarding's warranty and return policies. The full legal terms governing your purchase are stated in our Terms of Use. In the event of any conflict between this summary page and the Terms of Use, the Terms of Use control.
Warranty & Product Return Services
Our Commitment to Quality
We take pride in the quality of our manufacturing and inspect every product before it ships. Your new product was manufactured and assembled to meet the strict quality standards of the original manufacturer (OEM). We ship thousands of products every year to customers who are highly satisfied with the quality and craftsmanship of our products.
Due to the nature of aluminum and stainless steel manufacturing and welding, some minor blemishes, scratches, and nicks may be visible on the product. Such minor blemishes, scratches, and nicks are normal and are not a valid reason to return the product.
3-Day Delivery Inspection Period
You have three (3) days from the date of delivery of your original order to inspect all products received and notify Aerial of any problem. Do not wait to inspect your parts.
- Confirm all ordered items have been received.
- Remove all products from the boxes and packaging to ensure there are no visible defects.
- Review all mounting hardware and parts to verify nothing is missing.
If you believe your product has any defect — cosmetic, functional, missing parts, or otherwise — you must notify Aerial within this 3-day inspection period via the RMA Request Form on this page or by email to support@aerialwakeboarding.com. Your notification must include photographs that clearly show the alleged defect, its size, its pattern, and its location.
Failure to notify Aerial within the 3-day inspection period, or failure to include photographs with your notification, constitutes a waiver of any claim based on a condition that an ordinary inspection at delivery would have revealed.
When unwrapping and cataloging your order and parts, place items on a soft blanket or non-abrasive surface to avoid damaging the finish. Keep all small parts and hardware together so they are not lost. Questions: (843) 948-6915 or support@aerialwakeboarding.com.
Aerial's 5-Year Limited Warranty
Aerial's 5-year warranty starts from the purchase date and covers defects that have occurred during the manufacturing process. Defects must be reported within thirty (30) days of receipt of purchase. Photographs of the alleged defect are required for all warranty claims.
Following a physical inspection that determines a valid warranty claim, Aerial will, at Aerial's discretion, either replace the product, send replacement parts, or reimburse for repair of any eligible product.
The anodized, polished, or powder-coated finish and hardware are excluded from warranty coverage. Aerial is not responsible for personal injury, boat damage, or equipment loss directly or indirectly related to our products. This warranty does not cover damage due to acts of God (fire, flood, lightning, etc.), nor product misuse or accidental damage.
This warranty is void unless the Aerial product is installed using the Aerial-supplied mounting components and in accordance with the installation manual provided for your product at aerialwakeboarding.com/installation-guides. Any modification, alteration, or unauthorized repair to any Aerial product voids this warranty.
This warranty does not cover use of the product in a manner for which it was not designed, including towing inflatables; trailering the boat with the tower folded (the tower must be trailered upright — folding is for storage or clearing low bridges only); or trailering the boat without first removing the canvas top from the bimini.
The full warranty terms, exclusions, and disclaimer of implied warranties are stated in the Terms of Use.
Return Policy
If you are dissatisfied with your purchase, Aerial will replace the product or refund your purchase price within thirty (30) days of the purchase date from www.AerialWakeboarding.com, subject to the conditions below.
Returns must be in original packaging and in new, resalable condition, and the product must not have been installed. A 25% restocking fee applies to returns that do not meet the new-resalable-condition requirement. Damaged or unsalable products will not be accepted for return.
All packaging, shipping, and insurance costs incurred to return products to Aerial are the responsibility of the purchaser and will not be credited. Original shipping fees paid for shipping the product to the customer are non-refundable.
Goods can be returned by the original purchaser at their expense within three (3) days of the date of delivery with no questions asked for a full refund of the purchase price (less shipping, labor, special order, and non-certified funds charges), provided each product is in original new condition, in its complete original packaging, and has not been installed.
All customer shipping charges are non-refundable. The customer is responsible for any shipping charges incurred for order cancellations, refusals, returns, or exchanges. The customer will also be billed for any shipping charges incurred by Aerial for refused shipments, including orders that received waived shipping or "free shipping" at the time of order.
Return Shipment Requirements (Mandatory)
Products must be returned fully disassembled to their original shipped configuration, unless otherwise approved by Aerial in writing.
Return shipments must match approved packaging dimensions. Shipping carriers calculate charges based on dimensional weight (DIM), not actual weight. Non-compliant shipments may result in Large Package Surcharge, Over Maximum Size penalties, and dimensional weight reclassification, all of which will be billed to the customer.
Before any return shipment, the customer must provide a photograph of the packaged product and the box dimensions to Aerial for approval. Aerial will not issue a return label until packaging and dimensions are reviewed and approved.
Products must be returned in the same condition as received, excluding the originally reported issue. Any additional damage caused during return shipment is the responsibility of the customer.
Products must be shipped in the same box in which they were received. Our product packaging has been specifically designed and approved by UPS and FedEx to minimize shipping charges. Utilizing other packaging will incur significant additional charges, which are the responsibility of the customer.
Warranty Claim and Return Process
To begin a warranty claim or return, complete the RMA Request Form below. If you are requesting return or warranty service for multiple products, complete a separate form for each product.
For warranty claims, you must upload photographs of the alleged defect with your submission. Photographs are required for Aerial to identify and remedy the issue.
Aerial will contact you via email within one to three (1–3) business days with further instructions. Do not ship anything back to Aerial until the Aerial warranty manager has reviewed your claim and provided written instructions.
If you cannot provide photographs of the alleged defect at the time of submission, please call (843) 948-6915 before submitting the form to discuss alternative documentation.
For any products we sell but do not manufacture (e.g. speakers, electronics, lighting components), that product's manufacturer warranty applies, and RMA requests must be made with them. If you are uncertain who to contact, please contact us and we will do our best to help.